Speaker: Mark Quinn, Senior Director Product Operations, LinkedIn

Meeting Date: Thursday, January 4, 2018
Time: 6:00 pm Networking; 6:30 pm Management Forum/Guided Networking;
7:00 pm sandwich dinner; 7:30 pm Presentation
Earlybird: $12 IEEE members, $15 non-members; At the Door: $5 more
Location: National Instruments, 4600 Patrick Henry Drive, Santa Clara, CA 95054
Directions: click map at right
Reservations: tems1801.eventbrite.com

SUMMARY
Management Forum / Guided Networking: Bring Your Management Challenge;
Arrive by 6:30 PM to join this exciting Management Forum. Following informal
networking is a guided discussion typically related to the topic of the evening’s
after dinner talk, or of general Technology Management interest.
Light Dinner: This month we’re continuing with our light dinner format
— typically sandwiches, salad, drinks, and cookie or similar light dinner.

Presentation: Where in the World Is My VOM (Voice of the Member)?

Voice of the Member is typically focused on feedback about our products and services, but LinkedIn recently discovered the power of looking at VOM regionally as well.  In this talk Mark Quinn, Sr Director of Product Operations at LinkedIn, will share the global VOM journey LinkedIn is on, starting with a simple question out of Bangalore that has now evolved into a global strategy providing powerful product and support insights that weren’t being uncovered any other way.  Mark will cover how LinkedIn’s Regional VOM began, examples of wins so far, and challenges to consider in standing up your own regional VOM strategy.

Speaker:
Mark Quinn, Senior Director Product Operations, LinkedIn

Mark Quinn is on a mission to empower LinkedIn to perfect the member experience. After six years with the US Air Force building Google Maps for jet fighters, Mark earned his MBA at Duke University, and transitioned his career to tech operations at Apple where he ensured the Genius Bar had everything it needed to provide support for thousands of customers each week. Following a short stint managing reverse logistics for Amazon branded hardware, Mark is now at LinkedIn where his group champions Voice of the Member for the company, working to deliver actionable insights from member feedback and ultimately empower LinkedIn to perfect the member experience.