— highly functioning teams, customer service, quality improvement …

Speaker:  Dr. ArLyne Diamond
Meeting Date: Thursday, November 6, 2014
Time: 6:00 pm Networking; 6:30 pm Management Forum/Guided Networking; 7:00 pm sandwich dinner; 7:30 pm Presentation
Location: AMD Commons Building / AMD Campus, Sunnyvale
Summary:
Management Forum / Guided Networking: Bring Your Management Challenge; Arrive by 6:30 PM to join this exciting Management Forum. Following informal networking is a guided discussion typically related to the topic of the evening’s after dinner talk, or of general Technology Management interest.
Light Dinner: This month we’re continuing with our light dinner format — typically sandwiches, salad, drinks, and cookie or similar light dinner.

Presentation: From Worst to Best: Transforming And Maintaining An Organizational Culture of Excellence 
We all say we want excellence in attitude, behavior, and performance – but how often do you feel as though you were experiencing those values regularly in your organization? Is everyone devoted to providing quality at all times, or is there a rush to get things done?

If we were to ask your stakeholders (customers, stockholders, community neighbors) whether your trademark stood for the best – what would they say?  Are people clamoring to work for you and buy from you because of your reputation?

Dr. Diamond has been transforming individuals, groups and companies into becoming highly functioning, with a positive spirit and growth oriented.  One of the CEOs who hired her said, “Raise the Bar, Make Things Better.”  That was her mandate for working within this fast changing and growing firm with significantly increased responsibilities.  She took them from ho-hum to wow and will share her stories with you.

In this talk she will share some of the techniques she has used that have transformed client groups from having the worst reputation in the organization to the best in customer service.  She will provide methods of quality improvement that start from the onset of the project and she will share ways in which people can be held accountable, properly rewarded, and incentivized to not only do their personal best, but to inspire others to do the same.

Your thoughts, suggestions, questions and solutions will be welcomed and will be part of this highly interactive discussion – so come and join us and share your experiences.

Bio:
ArLyne Diamond, Ph.D. has an extensive career in business, education, psychology and consulting, culminating in her current work as a consultant to management, specializing in people and processes in the workplace. She established her firm, Diamond Associates in 1981.  Dr. Diamond’s over-riding principle is to: help her clients get the most out of themselves and others.  Because she focuses on both the people and the systems that make them successful, her interventions are consistent with a client company’s strategic objectives. Thus her solutions are practical, timely, reliable, sustainable, and successful.  ArLyne appears on radio and television programs and speaks to community organizations about a wide range of topics.  Dr. Diamond teaches university courses in: Organizational Development, Working with a Multi-Cultural Organization, Marketing, Mediation, Diversity Training, Conflict Resolution, Interviewing and Hiring Practices, Ethics and Expectations in the Workplace, Group Decision Making and Problem-Solving, and Professional and Personal Development. In the past she taught graduate level psychology courses, including psychological testing and evaluation, career counseling, and many others. She has guest-lectured at Stanford Law School and other colleges and universities.